Technical Support

IDPhoto Pro Support

Need help creating, checking, or exporting passport, visa, green card, residence card, or ID photos? Use the information below to troubleshoot common issues or contact the developer.

Privacy reminder: Photo processing happens on your device. IDPhoto Pro does not upload your photos to a server.

Purchase reminder: IDPhoto Pro uses a one-time lifetime unlock. There is no subscription, no recurring charge, and no advertising.

Contact

Email: hikzhufengyi@163.com

Common Questions

Why was my photo marked as needing attention?

The app checks common requirements such as head size, face position, eye line height, top margin, background, sharpness, and file-size guidance. Review the checklist and adjust the photo before exporting.

Why does the preview show guide lines?

Guide lines help you align the face, eye line, top margin, and printable area for the selected document type. Different countries and document types may use different size and framing rules.

Does IDPhoto Pro guarantee acceptance?

No. IDPhoto Pro helps prepare photos based on published requirements, but it cannot guarantee acceptance by any government, embassy, visa center, or application portal. Always review the official source before submitting.

Are my face checks uploaded to a server?

No. Face position, eye line, head proportion, and margin checks are processed on your device. IDPhoto Pro does not upload your photos or create server-side face templates.

Where are my creation records stored?

Creation records are stored locally on your device. They are not uploaded to a cloud account by IDPhoto Pro.

How do I restore my purchase?

Open the purchase screen or the Profile page in the app and choose Restore Purchase. Purchases are processed by Apple through StoreKit. Restore Purchase checks your App Store account purchase history and does not upload your photos.

Is the purchase a subscription?

No. The unlock is a one-time, non-consumable in-app purchase. It is not a subscription and does not renew.

Supported Features

Official-size passport, visa, immigration, and ID photo presets
On-device checks for head size, face position, eye line, top margin, and background guidance
Background replacement and light repair
300 DPI JPG, PNG, HEIF, and PDF export
Target-KB compression for upload portals
4x6 inch, A4, and Letter print layouts

Legal Notice

IDPhoto Pro is not affiliated with any government, embassy, visa center, or official application portal. Compliance checks are guidance only, and final acceptance is decided by the receiving authority.