Technical Support

IDPhoto Pro Support

Need help creating, checking, or exporting passport and visa photos? Use the information below to troubleshoot common issues or contact the developer.

Privacy reminder: Photo processing happens on your device. IDPhoto Pro does not upload your photos to a server.

Purchase reminder: IDPhoto Pro uses a one-time lifetime unlock. There is no subscription, no recurring charge, and no advertising.

Contact

Email: hikzhufengyi@163.com

Common Questions

Why was my photo marked as needing attention?

The app checks common requirements such as head size, face position, background, sharpness, and file-size guidance. Review the checklist and adjust the photo before exporting.

Does IDPhoto Pro guarantee acceptance?

No. IDPhoto Pro helps prepare photos based on published requirements, but it cannot guarantee acceptance by any government, embassy, visa center, or application portal. Always review the official source before submitting.

Where are my creation records stored?

Creation records are stored locally on your device. They are not uploaded to a cloud account by IDPhoto Pro.

How do I restore my purchase?

Open the purchase screen or the Profile page in the app and choose Restore Purchase. Purchases are processed by Apple through StoreKit. Restore Purchase checks your App Store account purchase history and does not upload your photos.

Is the purchase a subscription?

No. The unlock is a one-time, non-consumable in-app purchase. It is not a subscription and does not renew.

Supported Features

Official-size passport, visa, immigration, and ID photo presets
On-device compliance checks
Background replacement and light repair
300 DPI JPG, PNG, HEIF, and PDF export
Target-KB compression for upload portals
4x6 inch, A4, and Letter print layouts

Legal Notice

IDPhoto Pro is not affiliated with any government, embassy, visa center, or official application portal. Compliance checks are guidance only, and final acceptance is decided by the receiving authority.